Stay Safe 2020: Our Commitment to You

All three Bluefin Bay Resorts — Bluefin Bay, Surfside and Temperance Landing — are open to guests.

Thank you for choosing us to be a safe home away from home. Our team is ready to welcome you back safely with our special brand of warm and friendly hospitality.

In everything we do, the health and safety of our resort guests, staff and the community are a top priority. We all know things look and feel different in a Covid-19 world – both for our staff and our guests. We appreciate your cooperation, patience and understanding as we navigate this new landscape together.

WHAT YOU CAN EXPECT FROM US…

Our team has worked diligently to modify public spaces and adopt best practices in day-to-day operations in accordance with the CDC, WHO, and state and local health officials. This page provides an update on our sanitation practices, safety protocols and resort services.

Guest Services Hours: Guest Services will be open from 7 am to 11 pm daily for check-in & check out. Please arrive before 11 pm or notify us in advance of your arrival time so we can provide you with appropriate information for check-in.

NEW Check-In/Out Hours:  We’ve adjusted guest check in time to 5:00 pm and guest check-out to 11 am. This additional hour is needed to fully clean and sanitize each guest room according to our new safety protocols. Thank you for your understanding.

Lodging: You will notice some changes in our guest rooms as well. In addition to adjusting check-in and check-out times to allow extra time for extra cleaning, we’ve removed decorative pillows, bed scarves, and unnecessary accessories in the rooms. Each unit also has an ample supply of hand soap, dish soap and sanitizing wipes for guest use.

Housekeeping Services: To limit personal contact, there will be no make-up services during guest stays of five days or less. If you have a longer stay of six days or more, or require extra supplies or housekeeping services, please contact housekeeping between 9 a.m. and 2 p.m. and we’ll make arrangements to provide these services when you are out of your room. Stays longer then six days can receive only one makeup during their stay. This practice helps protect both you and our employees and we thank you for your understanding.

Dining and restaurants: We know that dining options are an important part of your decision to stay with us. Both Coho Café & Bakery and the Bluefin Grille are open for takeout, outdoor dining, and limited indoor seating.

Coho Cafe & Bakery is now open daily from 8 a.m. to 8 p.m. with counter service, outdoor seating on the front patio and side deck, and indoor seating at 50% capacity. Coho Cafe has new summer menus for breakfast and lunch/dinner. Order at the counter or call 218-663-8032.  Read more here.

The Bluefin Grille is open daily from Noon-10 p.m. for takeout, outdoor seating, and indoor dining at 50% capacity. The indoor dining room is only open until 9 p.m. for guest reservations. You must have a reservation for indoor dining and can make a reservation by using the Open Table app or calling 612-663-6200. The Grille’s summer menu is online and allows for online ordering via mobile phone. A new outdoor patio space in front of the Grille on the parking lot side is also now open. Read more here.

Pools, Hot Tubs, Fitness Areas: The indoor and outdoor pools, hot tubs, saunas, and fitness areas are all now open under current MN Department of Health restrictions. Signage at each pool and hot tub area indicate the maximum number of people that can be in the area/facility at one time. Please adhere to maximum capacity signage, as well as physical/social distancing guidelines (stay 6′ or, one moose, apart) when on pool decks and platforms and in the water.

Waves of Superior Spa: The spa is now open at 25% capacity with a limited services menu, consisting of 60-min massage services only. Waves of Superior Spa access is limited to spa clients and staff only, and guests must make an appointment in advance. Walk-in appointments are not available due to social distancing and other health and safety requirements. Please reference the Stay Safe 2020 Waves of Superior Spa page for more detail.

Outdoor Activities: We encourage guests to take part in outdoor activities with appropriate social distancing — one moose apart — and other safety protocols in place. We’re offering guided hiking and biking excursions, but ask guests to drive to trailheads rather than shuttle if possible. Limited shuttle seating will be available and masks are required.

On the water activities include guided kayaking and wilderness canoeing. Yoga and other activities also resume under new social distancing and safety protocols. Please check our Activities Calendar for the schedule and note the safety precautions when you register for these activities.

Limiting Staff Contact: To the extent possible, we’re limiting face-to-face contact between staff and guests and asking everyone to adhere to the social distancing requirements as established by the CDC and state health officials.

Personal Safety: Our aim is to help protect both our guests and employees by doing an employee health screening before each staff member’s shift, this includes a temperature check. Any staff person who has symptoms is required to stay home.

WHAT WE ASK OF OUR GUESTS

For the health and safety of all, please stay home and reschedule your trip if you or anyone in your party is sick or has Covid-19 symptoms. Likewise, if you become sick while staying with us, please return home — even if that means checking out early.

Flexible Cancellation Policy: We’ve adjusted our cancellation policy so that if you need to cancel your trip or leave early due to Covid-19, we’ll provide a refund.

We want you to travel safely and stay well. While you’re visiting Bluefin Bay Family of Resorts, please be proactive about personal hygiene, wear a mask or face covering, and practice social distancing in accordance with the Centers for Disease Prevention and Control (CDC) and World Health Organization (WHO) guidelines. Remember, the CDC recommends a safe social distance of six feet or more — or one moose apart.

Masks/Face Coverings are required: We support the Stay Safe MN statewide mask mandate as we believe it will help ensure the health and safety of our guests, our staff and the community at large. In that spirit, we intend to strictly enforce the mask requirement at Bluefin Bay Family of Resorts.

This means that masks or face coverings are required in all of our indoor public spaces and buildings, included but not limited to, Guest Services, the restaurants, Waves of Superior Spa, gift shops, fitness and pool areas, and in our resort shuttle vans. As the Executive Order states, a mask or face covering is required in any indoor or public space. This is in addition to, not in place of, the six feet or more guideline for physical/social distancing. You can learn more about the Stay Safe MN mask mandate here.

We’re here, when you’re ready

We understand the decision about when to travel during these uncharted times is a personal one. Please know that we’ve adapted our cancellation policy to best accommodate your decision making. We believe Bluefin Bay Family of Resorts is indeed a “family” – and that includes our guests. Your loyalty is greatly appreciated and never taken for granted.

We’ll keep this page updated as our services and policies change. Please check back often for the latest updates.

Stay Safe. Take care.

James Taylor, General Manager

Dennis Rysdahl, CEO