Stay Safe 2020: Waves of Superior Spa

Waves of Superior Spa is now open to guests, with  limited services available in accordance with  Minnesota Department of Health guidelines.

As we welcome you back to the spa, we’re committed to providing you with a safe and enjoyable experience. Please rest assured that our commitment is always to the health and safety of our guests, our team, and the community at large.

We all know things will look and feel different in a Covid-19 world – both for our staff and our guests. We appreciate your cooperation, patience and understanding as we navigate this new landscape together.

PARTIAL REOPEN – MASSAGE SERVICES ONLY

Under State Department of Health guidelines, spas can reopen at 25% capacity and only limited services. We know many of you have been waiting for spa services to resume, and we’ll do our best to accommodate your needs.

Here are the Waves Spa services available under the partial reopen:

• Massage Services: We’ll be offering 60-minute massage services, including Relaxation Massage and Deep Tissue Massage. Due to safety guidelines, Couples Massage is not available at this time.
• Skin Care & Nail Services will NOT be available at this time. We’ll let you know when these services resume.
• Our guest changing rooms are open, but the changing room showers, sauna and pools are restricted at this time.
• Waves of Superior Spa access is limited to spa clients and staff only. Guests must make an appointment in advance — walk-in appointments are not available due to social distancing and other health and safety requirements. Guests with appointments may arrive in the spa up to 30 minutes prior.
• A full selection of spa products is available to guests or by calling in advance.

To make a spa appointment or if you have questions, please call 218-663-6888. We have limited staff at this time and appreciate your patience returning phone messages.

WHAT YOU CAN EXPECT

Cleanliness & Sanitation: We’ve been working diligently behind the scenes to welcome you back to the resort and the spa safely. Our team is modifying adopting best practices in day-to-day operations in accordance with the CDC, WHO, and state and local health officials. We’ve  extended the length of individual spa appointments to allow extra time for sanitation and safety protocols.

Limited Capacity: Due to state guidelines, we’re limiting spa services to resort guests and services are available by appointment only. Guests may arrive up to 30 minutes prior to their appointment and will be greeted by a spa therapist. No walk-in appointments are available at this time.

Safety Protocols – Guests: Upon arrival, guests will be asked to complete a brief health screening, including a temperature check. Guests will be provided with masks to wear throughout their time in the spa, including during their massage.

Safety Protocols – Staff: All Waves of Superior Spa staff receive a health screening before their work shift, including a symptom and temperature check. Any staff experiencing symptoms will be asked to stay home and as a result – appointments may need to be rescheduled. Employees will be in masks when in contact with guests, including during treatment services.

Payment for Services: In order to minimize points of contact, spa services will be completed as room charges for all resort guests.

WHAT WE ASK OF OUR GUESTS

For the health and safety of all, if you’re experiencing any Covid-like symptoms, we ask that you reschedule your appointment. We’ve adjusted our cancellation policy so that if you need to cancel due to Covid-19, we’ll waive the cancellation fee.